This policy explains warranty coverage, service procedures, technical support pathways, and the respective responsibilities of Hrishav Infotech, customers, and original equipment manufacturers (OEMs).
Hrishav Infotech operates strictly as a retailer/reseller and not as a manufacturer. We sell branded computer hardware, peripherals, accessories, software, and related products sourced through authorized distributors and manufacturers.
Hrishav Infotech does not provide any independent, additional, or extended warranty beyond the warranty offered by the respective original equipment manufacturer (OEM), unless specifically stated otherwise in writing.
As a reseller, Hrishav Infotech shall not be responsible for manufacturing defects, product performance issues, or any failure by a manufacturer or its authorized service network to honor, process, or fulfill a warranty claim in accordance with its applicable warranty terms.
Hrishav Infotech’s primary role is to sell the product and provide a valid Retail Invoice/Bill of Sale, which serves as the customer’s primary proof of purchase for warranty purposes.
The Retail Invoice/Bill issued by Hrishav Infotech is an important document for establishing the date and details of purchase when seeking warranty service.
Upon successful fulfillment of an order, a digital copy of the invoice may be sent to the customer’s registered email address.
Where applicable, a physical copy of the invoice may also be included with the product shipment.
The invoice may contain details such as the date of purchase, product description, serial number, model information, and other relevant purchase details. Customers may be required to present this document when approaching the respective brand or authorized service center.
Customers are advised to retain their invoice safely for the entire applicable warranty period. Failure to provide valid proof of purchase may affect the processing of a warranty claim, subject to the respective manufacturer's policies.
Hrishav Infotech informs its customers regarding the nature of its invoicing and applicable Goods and Services Tax (GST) requirements.
Where Hrishav Infotech is not required to obtain GST registration under the applicable provisions of Indian tax law, GST shall not be separately charged to customers and the invoice shall not contain a GSTIN.
The retail invoice issued by Hrishav Infotech records the sale of the product from the retailer to the customer and serves as the applicable proof of purchase.
The absence of a GSTIN on a retail invoice does not, by itself, determine the manufacturer's warranty coverage. Warranty eligibility and service shall remain subject to the applicable terms and policies of the respective manufacturer.
Hrishav Infotech shall maintain its invoicing practices in accordance with applicable Indian tax laws and shall update its invoicing procedures whenever its legal or regulatory obligations change.
Unless specifically stated as “No Warranty” in the product description, products sold through Hrishav Infotech may carry the warranty provided by the respective manufacturer.
In the event of a technical defect, malfunction, or hardware failure, the customer may be required to contact the authorized service center or official support channel of the respective brand, such as ASUS, HP, Dell, Gigabyte, MSI, Intel, AMD, or other applicable manufacturers.
The customer should retain and present the Retail Invoice issued by Hrishav Infotech when approaching the manufacturer's authorized service center.
Repair, replacement, warranty approval, warranty duration, parts availability, and other warranty decisions shall be governed by the respective manufacturer's warranty policy. Hrishav Infotech does not have authority to override, modify, or guarantee a manufacturer's warranty decision.
The applicable warranty period, such as 1 Year, 3 Years, Limited Lifetime, or any other period, is determined by the respective manufacturer and may be mentioned on the product packaging, warranty documentation, or product description.
Unless otherwise specified by the manufacturer, the warranty period generally begins from the date mentioned on the applicable purchase invoice.
Manufacturer warranties generally cover defects in materials or workmanship arising under normal and intended use, subject to the manufacturer's specific warranty terms.
Certain products may carry a limited warranty covering only specified components, parts, labor, or services. Customers are advised to review the manufacturer's warranty terms applicable to their specific product/model.
Although Hrishav Infotech is not responsible for performing manufacturer warranty repairs, we strive to provide reasonable assistance to our customers wherever possible.
If a customer is unable to locate their digital invoice, they may contact us at info@hrishavinfotech.in. Subject to availability, we may provide a copy of the invoice to the customer's registered email address.
Where reasonably possible, Hrishav Infotech may provide customers with the official contact details or website links of the relevant brand's authorized service network.
If a customer resides in a location where an authorized service center is not readily accessible, or if the customer requests Hrishav Infotech to facilitate the movement of a product to the manufacturer/authorized service channel, the customer may be permitted to ship the product to our designated warehouse.
In such cases, all applicable courier, transportation, packaging, handling, and related charges, including charges for both onward and return transportation, shall be borne by the customer. The customer shall also remain responsible for any risks associated with transportation unless otherwise agreed in writing.
Manufacturer warranty coverage may be refused or rendered invalid in accordance with the manufacturer's applicable terms under circumstances including, but not limited to:
The customer must notify Hrishav Infotech within 2 days of delivery and provide a mandatory unboxing video showing the condition of the package and product.
If the reported issue is verified as a genuine out-of-the-box failure, Hrishav Infotech may facilitate the matter in accordance with its applicable Return/Replacement Policy and the manufacturer's/distributor's applicable procedures.
Any defect identified after the applicable 2-day DOA notification period shall generally be treated as a standard warranty/service matter and may need to be processed through the respective manufacturer's authorized service center.
Individual components such as the motherboard, processor, graphics card, RAM, SSD, HDD, power supply, and other hardware carry their respective manufacturer's warranty, wherever applicable.
Hrishav Infotech provides 30 days of free remote technical support for the purpose of helping the customer operate and configure the assembled system correctly.
If an individual component develops a fault after the applicable initial support period, the customer may be required to identify the defective component and approach the respective manufacturer's authorized service center with the applicable component invoice/documentation.
Hrishav Infotech shall not be responsible for any loss of data, loss of business, loss of revenue, or any incidental, indirect, special, or consequential loss arising from product failure, repair, replacement, or warranty service.
Customers are solely responsible for maintaining appropriate backups of their important data before submitting any storage device, including HDDs, SSDs, laptops, computers, or other data-containing devices for repair or warranty service.
Customers acknowledge that manufacturers or authorized service centers may format, reset, replace, or otherwise modify storage devices during diagnosis or repair, which may result in permanent data loss.
This Warranty Policy shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with warranty claims, product sales, service facilitation, or matters covered by this Warranty Policy shall be subject to the jurisdiction of the competent courts at Nadia, West Bengal, subject to applicable law.
For clarification regarding the warranty status of a specific product before or after purchase, customers may contact Hrishav Infotech using the details below:
