Terms & Conditions

1. Introduction & Acceptance

By using this website you acknowledge that you have read, understood and accepted these Terms & Conditions along with our Privacy Policy, Return Policy, Refund Policy and other applicable policies.

2. About Hrishav Infotech

Hrishav Infotech operates as a retailer/reseller of products and as a provider or facilitator of computer, CCTV, networking, installation, maintenance and related services.

Unless specifically stated otherwise in writing, Hrishav Infotech is not the manufacturer of the products sold. Product specifications, manufacturer warranties, technical claims, warranty decisions and manufacturer service procedures remain subject to the respective manufacturer's terms and policies.

Hrishav Infotech may provide reasonable invoice support, service coordination and technical assistance wherever possible, but does not control the independent decisions or service performance of manufacturers or authorized service centers.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age or use the website under parental supervision.
• Provide accurate and complete registration information.
• Use the website only for lawful purposes.
• Not impersonate any individual or organization.

4. User Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out using your account.

Please notify us immediately if you suspect unauthorized access to your account.

5. Website Usage

While using our website, you agree that you will not:

• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Upload malicious software or harmful code.
• Interfere with the operation of the website.
• Copy, reproduce or distribute website content without written permission.
• Use automated tools, bots or scripts to misuse our services.

6. Product & Service Information

We make every effort to ensure that product descriptions, specifications, images, pricing and service details are accurate. However, typographical errors, technical inaccuracies or pricing errors may occasionally occur.

We reserve the right to correct such errors, update information or cancel orders if incorrect information has been displayed.

Product images, colours, packaging and other visual representations may vary from the actual product due to manufacturer revisions, photographic conditions or other reasonable variations.

Product specifications and performance information may be based on information supplied by the respective manufacturers. Hrishav Infotech does not independently guarantee manufacturer claims.

7. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel or limit any order due to reasons including but not limited to:

• Incorrect pricing or product information.
• Product unavailability.
• Payment verification failure.
• Suspected fraudulent activity.
• Violation of these Terms & Conditions.
• Inventory discrepancies between online and physical store operations.

If an order is cancelled because of an incorrect price or other error attributable to the website, any applicable payment refund will be processed in accordance with the applicable refund procedure.

8. Pricing, Offers & Taxes

All prices displayed on the website are in Indian Rupees (INR). Prices and product availability may change without prior notice.

The final amount payable will be displayed during checkout before payment confirmation, including applicable product charges, shipping charges, discounts and applicable taxes, where required.

Promotional offers, coupons, reward points, cashback, referral benefits, campaign discounts and other promotional benefits may be subject to separate eligibility conditions, validity periods, usage limits and product/service restrictions.

Reward points or promotional benefits may be adjusted, reversed or cancelled where an underlying order is cancelled, returned, refunded or found to involve misuse, subject to the applicable offer or campaign terms.

9. Payments

We may support multiple payment methods, including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery, where available

Online payments are processed through authorized payment gateway providers. We do not store your complete payment card information.

Payment confirmation, pending transactions, failed transactions, reversals and refunds may depend on the payment gateway, issuing bank or other payment service provider involved.

10. Shipping & Delivery

Shipping and delivery are subject to our Shipping & Delivery Policy and the availability of the selected delivery service for the relevant product, order value and delivery pincode.

• Delivery timelines are estimates and may vary by location and circumstances.
• Shipping charges may apply based on order value, delivery method or destination.
• Delivery methods may include Standard, Express, One Day or Same Day delivery where available.
• Customers are responsible for providing a complete and accurate delivery address and contact details.
• Customers should inspect the package at the time of delivery where reasonably possible.
• Damaged, lost or missing shipments should be reported within the applicable period stated in the Shipping & Delivery Policy.
• Partial shipments may be made where an order contains products that are processed or shipped separately.

Delivery may be delayed or affected by courier limitations, weather, operational issues, force majeure events or other circumstances beyond reasonable control.

11. Order Cancellation

Orders may be cancelled only before they are shipped or processed, subject to our applicable Cancellation Policy.

Once an order has been shipped, cancellation may no longer be possible. Any applicable refund will be processed according to the relevant refund procedure.

We may cancel an order in circumstances permitted under these Terms, including product unavailability, incorrect pricing, payment issues, suspected fraud or other legitimate reasons.

12. Return, Replacement & Refund

Returns, replacements and refunds are governed by our Return, Replacement & Refund Policy (R.R.R.C. Policy).

Eligibility may depend on factors including:

• Product category.
• Applicable return or replacement window.
• Product condition and packaging.
• Proof of purchase.
• Inspection or verification after return.
• Manufacturer or product-specific restrictions.

Certain products, customized products or products subject to manufacturer restrictions may not be eligible for return or replacement except where required by applicable law or expressly stated in the applicable policy.

13. Warranty & Protection Plans

Unless specifically stated otherwise, Hrishav Infotech operates as a retailer/reseller and is not the manufacturer of the products sold.

Manufacturer warranty, extended warranty and Protection Plans are governed by their respective terms and conditions. Warranty duration, coverage, exclusions, service procedures and claim decisions may vary by manufacturer, product and plan.

Customers should retain the Retail Invoice/Bill as proof of purchase and may be required to approach the respective manufacturer's authorized service center or official support channel.

Warranty claims may be affected or rejected where the applicable manufacturer's terms exclude accidental damage, misuse, unauthorized repair, improper installation, physical damage, liquid damage, data loss or other excluded circumstances.

Hrishav Infotech may provide reasonable customer assistance, invoice support, service coordination and technical guidance where possible, but does not control or guarantee the decision, repair, replacement, parts availability or service timeline of a manufacturer or authorized service center.

For detailed warranty terms, customers should refer to our Warranty Policy and the applicable manufacturer's warranty documentation.

14. Services & Installation

Hrishav Infotech may provide services including computer support, custom PC configuration and upgrades, CCTV and surveillance solutions, networking and Wi-Fi services, installation, troubleshooting, bulk/corporate support and after-sales assistance.

Service availability may depend on location, service area, technician availability, selected service and available appointment slots.

Service charges, parts, consumables, travel or other applicable charges may be communicated separately depending on the service requested.

CCTV, networking, computer and installation services may depend on the condition and compatibility of existing equipment, wiring, power supply, internet connectivity, site conditions and third-party equipment.

AMC or maintenance services, where offered, are subject to the specific AMC agreement, scope, service frequency, covered equipment, exclusions, visit limits and renewal terms applicable to that AMC plan.

15. CCTV / Technical Services

CCTV, DVR/NVR, networking and related technical services depend on equipment compatibility and site conditions.

• Existing wiring and infrastructure may require inspection before installation.
• Third-party cameras, DVR/NVRs, routers, switches and other equipment remain subject to their respective manufacturer specifications.
• Internet-based remote viewing depends on internet connectivity and compatible network configuration.
• Customer-provided equipment may be serviced subject to compatibility, condition, availability and applicable charges.
• Physical access, power, cabling, network and site conditions may affect installation or troubleshooting.

16. Custom PC

Custom-built computers are configured according to the customer's selected requirements, budget and intended use.

Component availability may change. Where a component becomes unavailable, an alternative may be proposed subject to customer approval and compatibility.

Warranty for individual components of a custom PC is generally subject to the respective manufacturer's warranty terms unless a separate written warranty is provided by Hrishav Infotech.

Customers are responsible for maintaining backups of important data before submitting any computer, storage device or other data-containing equipment for service, diagnosis, repair or warranty processing.

17. User Responsibilities

While using our website and services, you agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials.
• Use the website only for lawful purposes.
• Not misuse or interfere with the website or its services.
• Provide accurate delivery, billing and service information.
• Immediately report unauthorized access to your account.
• Maintain backups of important data before service or warranty handling.

18. AMC / Maintenance Services

AMC or maintenance services, where offered, are governed by the applicable AMC agreement or plan.

• Covered and non-covered equipment depend on the agreed AMC scope.
• Service frequency, visit limits and response arrangements depend on the selected plan.
• Parts, consumables and replacement components may be excluded unless specifically included.
• Additional work outside the agreed AMC scope may be chargeable.
• Cancellation, termination and renewal are subject to the applicable AMC agreement.

19. Customer Enquiries / Contact Services

The Contact/Enquiry facility may be used for quotation, CCTV solution, PC customization, bulk order, electrical requirement, product quote, service quote, AMC, office IT setup, networking and general enquiries.

Submitting an enquiry does not itself create a confirmed order, service appointment, quotation acceptance or contractual commitment unless separately confirmed by Hrishav Infotech.

20. User Reviews / Content

Where reviews, comments, photographs or other user-generated content are permitted, customers must provide lawful and truthful content.

• Content must not be unlawful, abusive, misleading, defamatory or infringing.
• Customers must not upload malicious code or content that compromises website security.
• We may remove content that violates applicable law, these Terms or reasonable platform standards.

21. Intellectual Property

All content available on this website including text, images, graphics, logos, icons, software, source code, trademarks, designs and other materials are the property of Hrishav Infotech or their respective owners and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish or commercially exploit website content without prior written permission, except where permitted by applicable law.

22. Third-Party Links & Services

Our website or services may contain links to or rely on third-party services, including manufacturers, payment gateways, courier/logistics providers, maps, authorized service centers and other external platforms.

Third-party services are governed by their own terms, policies and conditions. Hrishav Infotech does not control the independent operation, availability, content or policies of third-party services.

23. Disclaimer

The information, product descriptions, technical specifications, images, pricing and other website content are provided on an "as is" and "as available" basis, subject to the applicable Disclaimer.

Hrishav Infotech does not independently guarantee manufacturer performance claims, product specifications or the actions of third-party service providers.

Customers should review the applicable product documentation, manufacturer terms and relevant policies before relying on specific product or service information.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Hrishav Infotech shall not be liable for indirect, incidental, consequential, special or punitive damages arising from the use of our website, products or services.

This includes, where permitted by law, losses relating to data, business interruption, revenue, profits or other indirect losses arising from product failure, repair, replacement, delivery, service or warranty handling.

Customers are responsible for maintaining appropriate backups of important data before submitting storage devices, computers or other data-containing equipment for service or warranty handling.

Subject to applicable law, any liability of Hrishav Infotech relating to a specific order shall not exceed the amount actually paid by the customer for the specific order giving rise to the claim.

25. Fraud / Misuse / Abuse

We may restrict, suspend or terminate access to an account or service where reasonably necessary due to suspected fraud, abuse, unauthorized access, repeated policy violations, misuse of promotional benefits or other conduct that may adversely affect our website, customers or operations.

This may include misuse of coupons, reward points, referral benefits, returns, refunds, payment methods or service-request facilities.

26. Force Majeure

Hrishav Infotech shall not be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control, including natural disasters, flood, fire, severe weather, war, government restrictions, strikes, major network or telecommunications failures, courier disruptions or other force majeure events.

27. Privacy & Data

Collection, use, storage and processing of customer information are governed by our Privacy Policy. By using our website and services, you acknowledge that applicable information may be processed in accordance with that policy.

The Privacy Policy should be read together with these Terms & Conditions and forms part of the overall terms applicable to use of our services.

28. Policy Hierarchy & Applicable Policies

These Terms & Conditions should be read together with all policies and terms applicable to a particular product, order or service.

• Shipping & Delivery Policy
• Return, Replacement & Refund / Cancellation Policy
• Warranty Policy
• Privacy Policy
• Disclaimer
• Product-specific warranty or Protection Plan terms
• Service or AMC-specific terms, where applicable
• Campaign, Coupon, Reward or Offer-specific terms, where applicable

Where a specific product, service, offer or policy contains additional conditions, those conditions will apply to the relevant transaction to the extent permitted by applicable law.

29. Policy Changes

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective after being published on this page unless a different effective date is stated. Continued use of the website after the changes are published constitutes acceptance of the revised Terms & Conditions, subject to applicable law.