Shipping & Delivery Policy

1. Shipping Coverage

We currently deliver products to most serviceable locations across India.

Delivery availability depends on your PIN Code and courier partner serviceability.

Certain remote or restricted locations may not be eligible for delivery.

2. Order Processing

Orders are generally processed after successful payment confirmation or order verification in case of Cash on Delivery (COD).

• Orders are usually processed within 1–2 business days.
• Orders placed on Sundays or public holidays may be processed on the next business day.
• High-demand products may require additional processing time.

3. Estimated Delivery Time

Estimated delivery timelines may vary depending on your delivery location and courier partner.

The above delivery timelines are estimates and may vary due to weather conditions, courier delays or unforeseen circumstances.

4. Delivery Methods & Serviceability

Depending on the selected product, destination and service availability, orders may be delivered using one of the following methods.

Delivery services are available only in locations that are serviceable by Hrishav Infotech or its authorized logistics partners.

• Delivery availability depends on the customer's PIN Code.
• Some products may be available only in selected cities.
• Large or heavy products may have limited delivery coverage.
• Installation-required products may have additional location restrictions.
• Delivery availability may change without prior notice.

5. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on the delivery location, order value, weight and promotional offers.

• Shipping charges are displayed before order confirmation.
• Eligible orders may qualify for Free Shipping.
• Shipping charges are non-refundable unless the order is cancelled by us.

6. Delivery Schedule & Delivery Timing

Deliveries are normally performed during business hours. Delivery timing may vary depending on courier partner operations, customer location and local conditions.

• Delivery may occur on working days, weekends or public holidays where available.
• Exact delivery time cannot always be guaranteed.
• High-value products may require additional verification before delivery.
• Customers should ensure someone is available to receive the order.

Specific delivery time slots cannot always be guaranteed unless expressly offered during checkout.

7. Delivery Verification & Security

For security purposes, our delivery personnel or logistics partner may verify recipient details before handing over the shipment.

• Recipient name may be verified.
• Registered mobile number may be confirmed.
• OTP verification may be required for selected orders.
• Identity verification may be requested for high-value products.
• Delivery acknowledgement may be collected digitally or physically.

8. Customer Responsibilities & Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

• Correct recipient name.
• Valid mobile number.
• Complete delivery address.
• Nearest landmark where applicable.
• Correct PIN Code.
• Availability to receive the shipment.

Incorrect or incomplete delivery information may delay delivery, require additional verification, or result in cancellation of the order where delivery becomes impossible.

Customers should verify their shipping details before placing an order.

9. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment.

• Please ensure someone is available to receive the package.
• The delivery representative may contact the customer before arrival.
• If the customer is unavailable, another delivery attempt may be scheduled.
• Repeated unsuccessful attempts may result in return of the shipment.
• High-value products may require scheduled delivery appointments.

10. Customer Unavailable, Failed Delivery & Re-delivery

If the customer or authorized recipient is unavailable during delivery, the courier partner may follow its standard operating procedure.

• A re-delivery attempt may be scheduled.
• The customer may receive SMS or phone notifications.
• The shipment may remain temporarily at the nearest delivery hub.
• Failure to receive the shipment after reasonable attempts may result in return.

Delivery may fail due to circumstances including incorrect address, incorrect PIN Code, customer unavailability, unreachable mobile number, restricted or unsafe delivery location, natural disasters, government restrictions, or operational issues beyond reasonable control.

Where an order is returned because of incorrect customer information, customer unavailability or refusal without valid reason, additional delivery charges may apply before re-dispatch.

• Charges depend upon delivery location.
• Courier charges may be applicable.
• Promotional free delivery benefits may not apply again.
• Customers will be informed before re-dispatch.

11. Order Tracking

Once your order is shipped, you will receive shipping confirmation along with tracking details (where available).

You can also track your shipment by visiting the My Orders section after logging into your account.

Courier delivery records, tracking information and other proof-of-delivery records may be used to resolve delivery-related disputes.

12. Partial Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability, warehouse location, supplier dispatch schedules or logistics operations.

• Products may arrive in multiple shipments.
• Separate tracking details may be provided.
• Each shipment should be inspected individually.
• Remaining items will be delivered as soon as they become available.

You will not be charged additional shipping fees for authorized partial shipments unless otherwise stated during checkout.

13. Open Box Delivery & Package Verification

Open Box Delivery may be available for selected products and locations. Where available, customers should inspect the shipment in the presence of the delivery representative.

• Verify the product model.
• Check visible physical condition.
• Verify accessories supplied in the package.
• Check manufacturer seal where applicable.
• Report visible damage immediately.

Open Box Delivery confirms only the visible physical condition of the product. Functional testing may not be possible during delivery.

14. Delivery Refusal

Customers may refuse delivery only under legitimate circumstances.

• Visible package damage.
• Incorrect product delivered.
• Tampered manufacturer seal.
• Incorrect quantity.
• Verified delivery discrepancy.

Refusal without a valid reason may affect eligibility for promotional benefits, free re-delivery or future delivery services.

15. Damaged, Lost or Missing Shipments

If your package arrives damaged, appears tampered with or any item is missing, please contact our Customer Support as soon as possible.

• Report damaged or missing items within 48 hours of delivery.
• Keep the original packaging for verification.
• Photographs of the package may be required.
• Claims are subject to verification.

If a shipment is confirmed lost during transit, we will arrange a replacement or refund in accordance with our Refund Policy.

16. Installation After Delivery

Certain products require professional installation after successful delivery. Delivery of the product does not automatically complete the installation process.

• Installation appointments are scheduled separately.
• Installation availability depends on service location.
• Additional installation charges may apply.
• Customers should retain the invoice until installation is completed.
• Do not use products requiring professional installation before technician inspection where instructed.

17. Delivery Delays & Force Majeure

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control.

• Bad weather conditions.
• Natural disasters.
• Government restrictions.
• Courier operational delays.
• Remote delivery locations.
• Unexpected logistics issues.
• High order volume.
• Transport strikes.
• Public holidays.
• War or civil unrest.
• Internet or communication failures.

We appreciate your patience and will make reasonable efforts to keep you updated regarding significant delivery delays.

Estimated delivery dates are indicative and should not be treated as guaranteed commitments.

18. Delivery Completion, Risk & Ownership

Delivery shall normally be considered complete when the shipment has been successfully handed over to the customer or authorized recipient and all required delivery verification has been completed.

• OTP verified, where applicable.
• Recipient acknowledgement received.
• Courier marks shipment as delivered.
• Delivery proof recorded where applicable.

Ownership of the product transfers to the customer after successful delivery and receipt of full payment wherever applicable.

Customers should inspect the delivered package as soon as reasonably possible and report any visible issue to Customer Support within the applicable reporting period.

19. High-Value Deliveries

Orders containing high-value products may be subject to additional security verification before delivery.

• Identity verification.
• OTP verification.
• Recipient confirmation.
• Restricted delivery to the registered address.

20. Changes to this Shipping & Delivery Policy

Hrishav Infotech reserves the right to update or modify this Shipping & Delivery Policy at any time without prior notice.

Any changes will become effective immediately after they are published on this page.

Customers are encouraged to review this page periodically to stay informed about the latest shipping and delivery procedures and policies.